Customer Comments/Feedback

The CMP receives many emails and letters each day from our customers saying how much they appreciate what the CMP does. We have decided to share some of these letters with you. Please feel free to submit your letters and comments to us at coo@odcmp.com.

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JAN  FEB  MAR  APR  MAY  JUN  JUL  AUG  SEPT  OCT  NOV  DEC

March 31, 2008

To Who It may concern, I am or was a first time and last time Buyer from the CMP. I do not feel that I was give good Information by Your people on the forum. Nor was my order processed in a timely manor. I also don"t like the cmp processing the credit card before being sure that product was availible to fill the order. I doubt that I will see this on the feed back page, talking with other people I now find that the info presented on feedback on your web page is very misleading and editted. Good Day . Earl O. NC

March 31, 2008

Would like to take this time before I depart for Baghdad to thank the workers, and staff for expediting my order for my H&R M-1 Garand which I got to shoot before I leave. The rifle in correct condition was better than decribed.The same can be said regarding the HXP ammunition both arrived within forty days after mailing the order. Thanks again . 1LT Ryan C. P .

March 31, 2008

March 24,  2008

Received my M-1 Grand today and it was every bit as good as I had expected.  Service was excellent and I want to thank Sandra for all her help and up-dates with my orders. Marshall G.

March 27, 2008

March 26, 2008

Received my service grade H&R M1 surprised at the great condition of the stock, barrel and bore, for a gun that is fifty plus years old. I cleaned the grease away and took it to the range and with just a few rounds it was on target. Great rifle, great service from CMP. Just a note on ammo, I purchased the Greek surplus ammo from CMP it works well. I fired new Remington ammo and one of the rounds fired when the bolt closed after ejecting a spent casing. The military ammo is much safer and cheaper, it has a harder primer than current civilian ammo. John C .

March 26, 2008

Hello Ms. Williams, I received the rifle today and just want to thank you for your effort and the opportunity to have one beautiful rifle! I warmly thank you for going the extra mile for me when you certainly didn't have to... Thank you so much! Best regards, James S.

March 25, 2008

I just wanted to give a big thumbs up to the CMP and staff. My SA Garand arrived a few weeks ago - it's condition was much better than expected and about 10 weeks delivery time. The local gunsmith said it was a fine rifle, and I've had several "oh's and ah's" already. The website is informative, easy to navigate, and up to date. The phone staff has been exemplary - knowledgeable, helpful, and cheerful. My thanks is a little overdue, but better late than never. George

March 25, 2008

Went to the CMP North store 21 Ma 08 for the first time with my brother-in-law. I was really impressed with so many beauties in stock. We found a gem of a field grade M1 SA for myself muzzle gage was "1" throat was just over 2!!! Its a great shooter couple clicks here and there; it was great!!! Thought I would share my experience anyway?!?!!! P.S. Pics of the new store are great on the net, but to be there is priceless!!!

March 25, 2008

First, let me just say that the customer service that I received was great. The questions that I asked were answered professionally and in a very friendly manner. I'd read/heard great things about the CMP program. I'm also sure that my disappointment stems from my unrealistic expectations. I knew from the outset that it was going to take 2-3 months to get my Garand. I'd read in the forums that there was a good chance that I'd get a WW II rifle. (I'd also read that it helped to put a "sticky" on the paperwork asking for this.)

So, I sent my paperwork in on Jan 12th and received confirmation that the letter had been received on Jan 14th. As time went by, my anticipation increased. After repeatedly checking the E-store, I finally got notice that my order was open on March 13th. From there it went to processing and then to shipping on March 18th. When my wife signed for the FEDEX package and brought it in, I was bursting with anticipation. When I opened it, my heart sunk when I saw the serial number in the 5.4 million range. This was definitely post-war. The rifle itself was fine. I just didn't feel anything for it.

I guess I figured that these rifles would be mostly WW II rifles as the notation under the ad for "Correct" rifles stated that those rifles started at post-war serial numbers. (i.e. You wouldn't get a correct grade WW II rifle.) Therefore, the other rifles would most likely be WW II rifles. I know that there was no guarantee and that it would be a "luck of the draw" type situation. However, I can't hide the fact that I have no attachment to this rifle. It is like so many others that I've picked up off of racks at gun stores and put right back down. I was hoping to get a reasonably priced WW II rifle so that I could start a restoration. I collect WW II rifles. I've always had an interest in WW II. I was the geeky kid in 3rd grade going down to the antique store with my allowance to buy USGI cartridge belts, canteens and patches. I don't know what it is about that era but I have a connection. I'd wanted a WW II rifle so that I could have a connection to all of the WW II vets that carried this rifle. I don't blame CMP. I'm just disappointed. Respectfully,  Jim in NH

March 24, 2008

Thanks to the "YOUNGER BROTHER" behind the counter. My brother, Jim and I visited the store on March 13th, and had a very enjoyable experience there. I found a Garand and a Carbine both with a six digit number that I am thrilled with. We both feel like we picked out some good guns. I spent most of my working life starting at about 10 years old, (helping Mom & Dad in a home based business) in a service mould. Everyone there that we dealt with were top notch service oriented people. I have said that Bob should be on stage in a comedy club. Best to all of you Gals and Guys. Thanks, Bill & Jim H.

March 24, 2008

I just finished putting my collection all together this weekend. Four weeks on the internet and lots of money I finally got all the parts to complete the Winchester and Rock-ola and to configure the Inland and Underwood as my shooters. A stroke of luck when a friend of mine, at my urging, went for a rack grade Inland and ask to bring it to me to strip, I.D. and clean. I was pleasantly surprised to see that the grungy stock was a Type-1 I-cut highwood Rock-ola, with all the cartouches, in very good shape, under the gunk! He donated it to my Rock-ola for one of the Unmarked Walnut stocks I had already refinished and a few 15 rd Mags. I am elated at the rifles I received from you guys and will shoot and cherish them appropriately. STEPHEN J. W.

March 24, 2008

March 23, 2008

March 20, 2008

March 20, 2008

WOW! Thank you CMP! The wait was long, but it sure was worth it. My Underwood service grade arrived today and I couldn't be happier. I went by the South store a couple weeks ago to check out the rack grades and they were OK but the long awaited service grade carbine is a really nice rifle. My hat is off to those who do the grading and sorting! Thank you all! Dave M.

March 18, 2008

I want to take a moment of your time to compliment your staff on their outstanding customer service; in particular, Judy. I inadvertently mailed a packet in regard to an M-1 Carbine product which was not available until April of 2008. Judy left a message for me advising me my order could not be accepted until April. Judy also offered to change my order to an available item. Judy told me what items were currently available and was very helpful in insuring my order was completed and mailed promptly. In todays day and age excellent customer service is generally a thing of the past; however your organization is definitely an exception. Thank you for an excellent product and outstanding customer service! My compliments to Judy for her terrific attitude and dedication to providing a great customer experience. Lloyd F. OR

March 14, 2008

Thanks I received My service grade HRA today with a near perfect Barrel and it appears to be original to receiver chamber in the white nice enough CMP stock was fitted to this rifle also. Thanks David S.

March 10, 2008

March 10, 2008

I received my service grade M-1 a few days after Christmas and am very pleased with the rifle I have received. After inspection and cleaning I was very impressed with rifle's performance on the range. Now I can't wait till April 28 gets here so I can order a carbine! Thanks again John G.

March 8, 2008

I have been reading on your web site about the good customer relations department you have. Now I have proven it to myself, and not just from the good words of others. I ordered a 407-CASE M2 30.06 and in a short period of time was able to track it. The shipment got up to Littleton NH, FEDEX Location in the early AM and loaded on the truck for delivery on Friday Morning, and by early afternoon when it would normally be delivered I tracked it again. It was taken off the truck an hour after loading-With a notation.......- Waiting for recipient to pick up. WHAT THE HEY?????? Now comes on to the stage. (stage left).. Lynne Williams...She made some calls and confirmed that they were seeing the same thing I was, and there was no reason for it. Lynn said she would make some calls and get back to me. True to her word.............( You don't see that kind of service in retail or consumer services.) She called me back with an update and said that they might try to deliver it weather permitting on Saturday or the following Monday. Well a long story short I received it a little after 1 PM on Saturday. Seems the original FEDEX Truck Driver assigned , had issues with having to only deliver one package to the town where I live , and which is over an hour away. Another driver delivered it on Saturday and I hope he made it back before the roads iced over as they were expected to. They plan on working the problem out at FedEx and were apologetic about the problem. Extra credit to Lynn Williams as I heard over the phone in her voice, that she was fighting a cold, yet was as pleasant as you could ever expect I felt compelled to give her the weekend of to recover Smiley emoticon. Please relay my thanks you to her. Brian M. NH.

March 2, 2008